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HR & Operations

Run a Tighter Agency.
Without the Overhead.

Recruitment support, onboarding systems, HR documentation, and operational SOPs — delivered by experienced professionals so your agency runs as smoothly internally as it does for clients.

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What We Handle

The HR & Ops Work Your
Agency Needs Done Right

Recruitment & Hiring Support

Job description writing, candidate sourcing, CV screening, and interview coordination — we manage the hiring pipeline so you can focus on running the agency, not filling spreadsheets.

Onboarding Systems

Structured onboarding workflows, welcome packs, tool access checklists, and 30/60/90-day plans — so every new hire is productive within their first week without draining your time.

HR Documentation

Employment contracts, offer letters, policy handbooks, performance review templates, and NDA agreements — professionally drafted and ready to issue to your team.

SOP & Process Documentation

Standard operating procedures for every repeatable process in your agency — written clearly, organised logically, and formatted so any team member can follow them independently.

Performance Management

KPI frameworks, performance review cycles, feedback templates, and improvement plan structures — so your team is always clear on expectations and your managers have the tools to lead.

Leave & Attendance Tracking

Attendance tracking setup, leave policy documentation, and absence management systems — configured in your existing tools or set up from scratch using cost-effective HR platforms.

Our Process

Operational Clarity, Delivered Fast

01

Needs Assessment

We review your current team structure, recurring HR tasks, and operational gaps — identifying exactly where time is being lost and what needs to be systemised first.

02

Documentation & Design

We build the policies, templates, and SOPs your agency needs — written to your tone, structure, and specific workflows rather than off-the-shelf generic documents.

03

System Setup

HR tools configured, onboarding flows built, and tracking systems activated — so your team can start using everything immediately without further manual setup.

04

Ongoing Support

Monthly HR support retainer available — covering policy updates, new hire documentation, performance review cycles, and any ad hoc operational tasks as your team grows.

Tools & Platforms

HR Systems We Work With

ClickUp & Notion

Operational wikis, SOP libraries, onboarding flows, and HR documentation hubs built inside your existing workspace.

BambooHR & Zoho People

HR platform setup and configuration — employee records, leave management, and performance tracking in one place.

Loom & Google Workspace

Training video creation, process walkthrough recordings, and shared document libraries for distributed teams.

Calendly & Google Calendar

Interview scheduling automation, onboarding session booking, and recurring check-in workflows configured end to end.

DocuSign & PandaDoc

Contract and offer letter workflows — electronically signed, automatically filed, and accessible in your HR system.

Slack & Microsoft Teams

Onboarding automation, HR announcement channels, and people ops workflows built into your communication platform.

Ready to Build an Agency That Runs Itself?

Tell us your biggest operational bottleneck and we'll scope a solution within 24 hours.